Alert Pal STANDARD Full User Manual

Text of Alert Pal STANDARD User Guide:

• Alert Pal STANDARD, www.tekview.co.uk Additional Features Deleting additional users (This can only be performed by the Master user) 1. Delete an additional user #113#AdditionalUserNumber# 2. Delete several additional users #113#AdditionalUserNumber#AdditionalUserNumber# 3. Delete all additional users #113# Setting the master’s e-mail address; Add an e-mail address 1. The user sends the following SMS command in order to add an e-mail address: #108#EmailAddress# 2. You will then receive an SMS reply confirming the e-mail address has been added successfully Delete an e-mail address 1. The user sends the following SMS command in order to del

• www.tekview.co.uk GUEST Guest users are people who do not normally need access but might be asked to check the protected area because they are nearby. For example Guest users do no need to be pre-defined to Alert Pal TM but do require the password in their commands. SMS to send What it does #03#Password# Request an MMS image #03#Password

• Alert Pal STANDARD, www.tekview.co.uk Enable Alert Pal TM to auto-send an MMS image(s) (Master) 1. Send the following SMS command in order to enable timed MMS images: #115#1# 2. You will then receive an SMS reply confirming your command Disable Alert Pal TM to auto-send an MMS image(s) (Master) 1. Send the following SMS command in order to disable timed MMS images: #115#0# 2. You will then receive an SMS reply confirming your command Set a time period for the Alert Pal TM to auto-send an MMS image(s) (Master) Value Corresponding Day Value Corresponding Day Value C

• Alert Pal STANDARD, www.tekview.co.uk Set a time period for the Alert Pal TM to auto-arm (Master) Value Corresponding Day Value Corresponding Day Value Corresponding Day 0 Sunday 3 Wednesday 6 Saturday 1 Monday 4 Thursday 7 Everyday 2 Tuesday 5 Friday 8 Monday to Friday To pre-set a time for the Alert Pal TM to automatically arm. You need a ‘Day,’ a ‘StartTime’ and an ‘EndTime’. Notes • The ‘Day’ is one digit and the value lies in the table above ‘0’ to ‘8’ • The ‘StartTime’ and ‘EndTime’ consist of 4 digits (hh:mm) and works on a 24 hour clock, e.g. 0000 mea

• Alert Pal STANDARD, www.tekview.co.uk (Master User and Additional User) Send an SMS with text #03# (This will send you one MMS image) (Guest) Send an SMS with text #03#Password# To request up to 8 images change the command to: #03#ImageQuantity# for Master User and Additional User and #03#Password#ImageQuantity# for Guest Deleting Users from your Alert Pal TM (This can only be performed by the Master user) 1. To delete an additional user send your Alert Pal TM an SMS with text #113#AdditionalUserNumber# 2. You will then receive an SMS that the number has been successful deleted Sensors By default the smoke sensor and door sensors are paired

• www.tekview.co.uk Battery • Battery performance (device runtime) depends on signal strength and other factors • The battery may have temporarily reduced capacity when new or after a prolonged period without use • Turn off the device and disconnect the power adapter before removing or inserting the battery • Do not allow the battery contacts to touch any metal object • W

• www.tekview.co.uk Remove all remote controls from the Alert Pal TM (Master) 1. Send your Alert Pal TM an SMS with command #111# 2. You will then receive an SMS reply confirming your command Remove a wireless sensor (Master) 1. Send your Alert Pal TM an SMS with command #112#SensorDescription# 2. You will then receive an SMS reply confirming your command Remove all wireless

• Alert Pal STANDARD, www.tekview.co.uk Infrared body detector (Master & Additional Users) Turn on the PIR detector (Default) 1. Send your Alert Pal TM an SMS with command #118#1# 2. You will then receive an SMS reply confirming your command Turn off the PIR detector 1. Send your Alert Pal TM an SMS with command #118#0# 2. You will then receive an SMS reply confirming your command Automatic alarm settings (Master & Additional Users) Turn on the warning tone upon alarm triggering 1. Send your Alert Pal TM an SMS with command #130#1 2. You will then receive an SMS reply confirming your command Turn off the warning tone upon alarm triggering (Defau

• Alert Pal STANDARD, www.tekview.co.uk Turn on / off the LED indicator on the Alert Pal TM continued .. Turn on the LED indicator (Default) 1. Send the Alert Pal TM an SMS with command #143#1# 2. You will then receive an SMS reply confirming your command Turn off the LED indicator 1. Send the Alert Pal TM an SMS with command #143#0# 2. You will then receive an SMS reply confirming your command SMS notifications on a change in power supply Turn on the SMS notifications when there is a change in power supply (Default) 1. Send the Alert Pal TM an SMS with command #144#1# 2. You will then receive an

• Alert Pal STANDARD, www.tekview.co.uk Capture Images Capture MMS image(s) and send to an appointed mobile or e-mail address #30#NumberorEmail#ImageQ uantity# Master / Additional User #30#Password#NumberorEm ail#ImageQuantity# Guest Email Settings Add/Modify an e-mail address #108#EmailAddress# Master / Additional User Delete all e-mail addresses #109# Master Auto- Send MMS Images Enable Alert Pal TM to auto-send MMS images #115#1# Master Set a time period to auto send MMS imag

• www.tekview.co.uk Additional notes The ‘StartTime’ and ‘EndTime’ must be in the same day and the ‘EndTime’ must be later than the ‘StartTime’. 1. Send your Alert Pal TM an SMS with text #129#Day#ArmTime#DisarmTime# 2. You will then receive an SMS reply confirming your command To set several start and end times just extend the command to #129#Day#A

• Alert Pal STANDARD, www.tekview.co.uk Network MMS settings are configured automatically for the 3 major networks (PAYG) Orange, Vodafone and O2. If you are using a contract SIM on Vodafone or O2, you must now send the command indicated in order to configure MMS settings. Vodafone: #145#vodafone# O2: #145#o2# Your Alert Pal TM is now operational When armed, your Alert Pal TM will raise the alarm when a sensor is triggered. By default the built-in infrared body sensor is enabled and camera movement detection is enabled. When the alarm is raised your Alert Pal TM sends an SMS to the master followed by an MMS with images. Other options include voice

• Alert Pal STANDARD, www.tekview.co.uk Get to Know Your Alert Pal TM STEP 1. Prepare Your Alert Pal TM 1. Slide the battery compartment cover downwards 2. Lift the battery cover away from the device • WARNING: Always be sure to switch off the camera and disconnect the power before inserting or removing the SIM card. Do not touch the gold contacts of the SIM card • NOTE: The SIM PIN must be checked. Use an ordinary mobile phone to check and, if necessary, turn off SIM lock 3. Hold the SIM car

• www.tekview.co.uk Wireless Sensors Add a wireless door sensor #05#Sensor1# and #05#Sensor2# Master Add a wireless smoke sensor #05#Sensor3# Add several wireless sensors #05#SensorDescription1#...#S ensorDescription2# Remove a wireless sensor #112#SensorDescription# Remove several wireless sensors #112#SensorDescription1#...# S

• Alert Pal STANDARD, www.tekview.co.uk STEP 2. Mount the Alert Pal TM Camera 1. Mount the bracket on the wall, ceiling or other surface as required 2. Attach the camera to the threaded tip of the bracket 3. Screw the round lock-nut towards the camera to secure the camera on the mount 4. Loosen the screw so the angle can be adjusted 5. Tighten the screw to the camera in the desired position Note: There is a second mount position on the underside of the camera. The mount screw-threads are standard photographic size, so the camera can, for example, be

• Alert Pal STANDARD, www.tekview.co.uk Master & Additional Users Up to 10 users set by the master can access Alert Pal TM , Master and User Commands; SMS to send What it does #01# Arm Alert Pal TM (If an event is detected, alarm is triggered) #02# Disarm Alert Pal TM (events will be ignored) #03# Take one image #03#Quantity# Take a number (quantity 1-8) of images #09# or #09#1# Get the command list (#09# for SMS, #09#1# for MMS response) #32#Size# Set image size: 1: 160x128; 2: 320x240 (default); 3: 640x480 #

• Alert Pal STANDARD, www.tekview.co.uk Getting Help Get command list via SMS #09# Master / Additional User #09#Password# Guest Get detailed command list via MMS #09#1# Master / Additional User #09#Password#1# Guest Factory Settings Reset Alert Pal TM back to factory settings #08#Password# Master Completely Reset Alert Pal TM Reset Alert Pal TM ONLY USE IF MASTER NUMBER LOST #AM#3# Additional User / Guest Image Settings Set image size #32#Size# Master / Additional User Set image quantity to

• Alert Pal STANDARD, www.tekview.co.uk After sales service for your Alert Pal TM The Alert Pal TM is simple to set up however should you require any assistance then simple call us and we will help you through the set-up process. The Alert Pal TM comes with a 12 month warranty from date of purchase however if you need any assistance please don’t hesitate to contact us and we are more than happy to help you will any issues. If the problem can’t be resolved just send then camera back to Tekview Ltd at our head office and we will fix the fault or send you a replacement camera out free of charge.** **Please see the website f

• Alert Pal STANDARD, www.tekview.co.uk Fast flash (two flashes per second) Slow flash (one flash per second) Two second flash Changing your Alert Pal TM password We recommend that you change your password immediately to prevent any authorised access (this can only be performed by the Master user) 1. Send your Alert Pal TM an SMS with text #04#OldPassword#NewPassword# (the password can only be a 4 digit number / the original password is 1234 ) 2. The Master user will receive an SMS reply that the password has been successfully changed STEP 4. Ad

• Alert Pal STANDARD, www.tekview.co.uk SMS Command Appendix List Category Function Command User Define the user Add a master number #00# Master Change the master number #14#NewMasterNumber# Change the password #04#OldPassword#NewPassword# Add an additional user #06#AdditionalUserNumber# Add several additional users #06#AdditionalUserNumber#...#A dditionalUserNumber# Delete an additional user #113#AdditionalUserNumber# Delete several additional users #113#AdditionalUserNumber#..# AdditionalUserNumber# Delete all additional users #113# Capture Images Capture one

• Alert Pal STANDARD, www.tekview.co.uk Remote Control The remote control should already be paired in the factory, if the remote is not paired please follow the instructions below; When the camera is on and disarmed press the set key for 2 seconds, you will hear a beep and the LED will turn orange. Press any button on the remote you will then hear a beep, the LED will flash green and the remote has been paired (repeat the process for the second remote) (If you hear a double beep the remote is already paired). The set mode will automatically time out after 15 seconds. When you press to arm the camera you will hear a beep and then 60 seconds later a second beep, the camera is now

• Alert Pal STANDARD, www.tekview.co.uk Problem Possible Reason Solution Remote control does not work, or slow to action command 1) The camera has low battery 2) The remote has low battery 3) The two remotes pressed simultaneously 1) Connect external power to the camera 2) Replace the battery 3) Try only one remote control The camera won’t start after it has been running on the battery for a long period of time The battery has no power Connect the camera to the external power charger and charge for at least 2 hours then restart the camera

• Alert Pal STANDARD, www.tekview.co.uk Pairing your Alert Pal TM with the panic buttons Before use, each panic button must be paired with your Alert Pal TM , two are supplied. 1. Send your Alert Pal TM an SMS with text #196#SOS1# 2. You will then get an SMS back to say it has accepted your command 3. You then press the panic button and the device is paired 4. To add an additional panic button just repeat the same process using #196#SOS2# When the panic button is pressed Alert Pal TM calls the master number and each added additional user for 5 seconds in turn until someone answers, at which point that person can hear live audio from Alert Pal TM . The LED indicator disp

• Alert Pal STANDARD, www.tekview.co.uk Important Information Please read the information below before using your Alert Pal TM 1. When inserting or using the SIM card, do not touch the gold connectors 2. Use only the approved Alert Pal TM AC power adaptor 3. Treat your Alert Pal TM carefully, store it safely and do not drop or throw it • Do not expose your Alert Pal TM to dust, liquid, moisture or humidity • Do not use or store your Alert Pal TM at extreme high or low temperatures • Do not expose your Alert Pal TM to naked flames, lit tobacco products or other heat sources • Do not use your Alert Pal TM in hospitals or near medical equipment If you have personal medical de

• Alert Pal STANDARD, www.tekview.co.uk General Troubleshooting Problem Possible Reason Solution Camera won’t operate (indicator is working) Master number has reverted to default Reset the camera back to default factory settings Alert Pal TM will not respond to any commands (indicator is working) Mobile number or MMS functions of the SIM card aren’t active, or no credit on the SIM Contact network provider to activate SIM card function or top up the SIM card with funds Indicator light constantly ref (longer than 60 seconds) Alert Pal TM can’t identify the SIM card SIM card not installed correctly, turn the power to the camera off and check the SIM car

• Alert Pal STANDARD, www.tekview.co.uk How to completely Reset Your Alert Pal TM (If the Master Number is Lost) Please read all of the below information before resetting your Alert Pal TM If the master number is lost and you cannot reset the Alert Pal TM back to factory settings then you can completely reset the camera. This will delete all sensors, so the Remotes, Panic Buttons, Smoke Sensor and Door Sensors will need to be re-paired. The camera will still hold all the settings that are noted as default in the command appendix list. NOTE: THIS WILL DELETE ALL SENSOR

• Alert Pal STANDARD, www.tekview.co.uk Set a time period for the Alert Pal TM to auto-send an MMS image(s) continued … 1. Send your Alert Pal TM an SMS with text #116#Day#StartTime#EndTime#Interval# 2. You will then receive an SMS reply confirming your command To set several start, end and interval times just extend the command to #116#Day#StartTime1#EndTime1#Interval1#...#StartTime3#EndTime3#Inverval3# (The numbers 1, 2 and 3 do not need to be entered into the command for the different periods, this is just to explain the example) The maximum allowance of periods per ‘Day’ is 3. I.E. To set your Alert Pal TM to send you 3 MMS images every Monday betwe

• Alert Pal STANDARD, www.tekview.co.uk Automatic alarm settings continued .. Turn off the SMS notifications upon alarm triggering 1. Send your Alert Pal TM an SMS with command #11#0# 2. You will then receive an SMS reply confirming your command Turn on the MMS notifications upon alarm triggering (Default) 1. Send your Alert Pal TM an SMS with command #12#1# 2. You will then receive an SMS reply confirming your command Turn off the MMS notifications upon alarm triggering 1. Send your Alert Pal TM an SMS with command #12

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