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3Com V7000 Manager's Manual

3Com V7000 Manual Online:

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3Com V7000 User Manual
3Com V7000 User Guide
3Com V7000 Online Manual

Text of 3Com V7000 User Guide:

  • 3Com V7000, Display Panel Contrast 23 Display Panel Contrast You can adjust the Display Panel contrast as one of the User Configuration Features. To adjust the contrast: 1 Press the Features soft button. 2 Scroll to User Configuration and press Select. 3 Scroll to Modify Display and press Select. 4 Press Select to choose Set Contrast. 5 Change contrast using the left and right scroll buttons. 6 Press Exit when you have finished. Other User Configuration items should only be changed with the advice of your administrator.

  • 3Com V7000, 72 CHAPTER 5: STANDARD FEATURES ■ If a customer or agent terminates a monitored call by hanging up, the supervisor will be disconnected from the session. ■ Supervisors cannot monitor conference calls. ■ The agent, the customer, and the supervisor can place a monitored call on hold. The results depend on who places the call on hold and whether or not Music On Hold (MOH) is enabled. ■ If the VCX call processor fails during an established silent monitoring or barge in session, the audio is not affected. However, none of the parties in the call can invoke mid-call features. ■ The supervisor

  • 3Com V7000, 84 CHAPTER 6: USING THE VCX USER INTERFACE Accessing the VCX User Interface You can use the VCX User Interface to access and manage advanced VCX telephone features, change your web login password, and modify your personal account information. The VCX User Interface is a web-based application. Before you begin, obtain the following information from your system administrator: ■ Web login username ■ Web login password ■ Web address (URL) for the VCX User Interface Your browser must have cookies and Java script support enabled to start

  • Speed Dialing 61 This section describes how to set up speed dialing through the Telephone User Interface. You can also enable speed dialing through the VCX User Interface. See Chapter 6 for information on accessing the VCX User Interface; see the online Help for information on creating speed dials. Note that the two interfaces are synchronized. A speed dial created or

  • 3Com V7000, 54 CHAPTER 5: STANDARD FEATURES Using the Telephone User Interface You can control Caller ID settings using the Telephone User Interface by enabling the appropriate feature. To change the current setting using the Telephone User Interface, select Features. Use the Scroll buttons to navigate through the features. If Caller ID (Anonymous All) is disabled and you want to block your Caller ID for the next call only: 1 Pick up the handset. 2 Select the Features soft button. 3 Use the Scroll buttons to navigate to Anonymous

  • 3Com V7000, Making Calls 29 Answering a Second Call On 3Com Manager’s Telephones, when a new call arrives while you are on a call: 1 Press the Left soft button next to the new call on the display. You are connected to the new call. The current call hangs up. 2 To return to the earlier call, you must redial the number. Making Calls This section describes standard dialing features. The VCX administrator can configure calling restrictions for some, one, or all the phones at a site. These restrictions may limit the outbound calls

  • Setting up a Conference Call 55 Setting up a Conference Call The conference feature enables you to have up to six parties, including the conference originator, on one conference with the capability to extend a conference through cascading. Conferences can be multi-site capable where any endpoint in a conference can be located anywhere within the VCX system.

  • 3Com V7000, 80 CHAPTER 5: STANDARD FEATURES ■ A hunt group caller on hold will hear hunt group Music On Hold. ■ A hunt group call can be parked and then picked up by any user on the same site. ■ If the VCX phone has Hands Free enabled, an incoming call to a hunt group will not be picked up automatically. ■ A hunt group member’s personal phone settings (for example, Call Forward, Call Coverage point, and Do Not Disturb) are not invoked on Hunt Group calls. ■ An external call to a private user (someone not in the hunt group) can be transferred to a hunt group. ■ Both attended and unattended call transfers are allowed for calls to a hunt group or from a hunt group.

  • 3Com V7000, 46 CHAPTER 4: FEATURE CODES Do Not Disturb (Enable/Disable) Feature + 446 Or *446 See Activating Do Not Disturb. Hands Free Feature + 100 Enables or disable the Hands-Free feature. See Using the Hands Free Feature. Headset Feature + 112 See Using a Headset. Hold Feature + 402 See Putting a Call on Hold. Hunt Group or Calling Group Login/Logout Feature + 971, then <hunt group number> Or *971*<hunt group number> See Hunt Groups. Hunt Group Status Feature + 972 See Hunt Groups. Login/Logout (phone) Feature + 128 Malicious Call Trace Feature + 119 Logs

  • 3Com V7000, Call Forwarding 65 Call Forward No Answer To forward your calls to another extension when your extension is not answered: 1 Press the Features soft button. 2 Scroll to Call Forward No Answer. 3 Press the Select button. 4 Enter the extension of the subscriber whose extension will receive the call. To disable Call Forward No Answer, repeat steps 1 through 3. Alternately, you can enable Call Forward Ring No Answer using feature codes: 1 Press Feature + 466. 2 Enter the FWD RNA Number. To disable Call Forward Ring No Answer, repeat step 1. Call Forward Busy To forw

  • Troubleshooting Problems 113 On my VCX Business Telephone, all incoming internal calls come over my speaker phone. You have the Hands Free feature enabled. For details, see Using the Hands Free Feature. My telephone is not forwarding my incoming calls to my voice mailbox. Verify that you have activated the Forward to Voice Mail feature. For details

  • 3Com V7000, 60 CHAPTER 5: STANDARD FEATURES Call Waiting The Call Waiting feature in the VCX User Interface allows you to select a ring tone, or to hear a beep sound in the handset/headset, or to disable the ringer (but flash the MWI) on your current call to let you know that another call has arrived on another access line. 1 When you hear a ring tone or see the MWI flashing, press the Hold button to put the current call on hold. 2 Press the Access button for the incoming call. 3 To toggle between the two calls, put the current call on hold and then press the Access button for the call you want. Speed Dialing This section describes the following types of speed dialing: ■ On

  • 3Com V7000, 62 CHAPTER 5: STANDARD FEATURES Make sure you write the name of the person whose number you have stored and the corresponding Speed Dial Access button or feature code. Alternately, you can configure personal speed dial numbers by following these steps: 1 Press the SA line button. 2 Enter *601* + <speed dial index number 1 - 9> + * + <extension>. 3 Press the # button to store the number. Example: SA button + *601*2*12345 + # Editing Personal Speed Dial Numbers You can change or delete any personal speed dial number that you previously configured using the Telephon

  • 3Com V7000, 56 CHAPTER 5: STANDARD FEATURES ■ If the recipient does not want to take the call, hang up the second call and go back to the first call by pressing the Hold button for that call. Adding a Recipient to an Existing Conference While participating in a conference of three to five people, any recipient in the conference can add a new recipient. While a new recipient is being added, the existing recipients in the conference, including the originator, are still able to communicate, but there is no ring back tone associated with the new r

  • 3Com V7000, Access Buttons 19 commands change according to context. Possible options include access to messages, directories, call logs, and feature dialogs. 20 Handset 21 Left Line Buttons — There are three line buttons that control the call displayed beside the corresponding button. Up to three calls can be displayed at one time. Press a left line button to answer an incoming call, rejoin a call on hold, and select it for other action. If there is no call associated with a line button, press it to start a new call. Access Buttons Figure 2 shows the 8 Access buttons on the VCX Model 3103 Manager’s Telephone. T

  • Transferring a Call 37 3 When you hear dial tone, dial the second call. Answering a New Call While on a Call You can put your current call on hold, answer a second call, and then toggle between the two calls: 1 Press Hold and then the Left soft button next to the new call on the display. You are connected to the new call. The current call is put on hold. 2 T

  • Enabling Bridged Extensions 93 The primary phone user can make calls on a bridged line. The secondary phone user can answer calls that are made to the primary phone’s extension. Both users can use VCX features to manage bridged calls. For example, bridged calls can be transferred, put on hold, or forwarded to voice mail. However, because multiple phones are involved,

  • 3Com V7000, Silent Monitor and Barge In 73 you are monitoring a call, press Feature + 428. To return to silent monitor mode, press Feature + 425. To terminate participation in a barged in call, hang up. This has no effect on agent-customer communication (the agent-customer session remains active). Blocking Call Monitoring An agent can prevent a supervisor from monitoring an outgoing call. This allows the agent to make private call. Monitor blocking can be enabled for one call at a time. That is, an agent cannot enable the monitor blocking feature for all subsequent calls. Furthermore, this feature works for outgoing calls only; the agent cannot block monitoring for an incoming cal

  • 3Com V7000, Activating Malicious Call Trace 41 To activate Do Not Disturb: 1 Open the Features tab, then scroll down the list of features and select Do Not Disturb. Your telephone is now in Do Not Disturb mode. The display panel shows DND. 2 To disable Do Not Disturb mode, repeat step 1. The DND message disappears from the display panel. Activating Malicious Call Trace The Malicious Call Trace feature enables you to notify the system if you receive a harassing or abusive call. The calling party can be from either an external or internal source. Malicious Call Trace cannot be invoked when you are on a conference call. To activate mali

  • 3Com V7000, Related Documentation 9 Related Documentation These 3Com documents contain additional information about the products in this release that are a part of or support the 3Com Convergence Application Suite. The following documents are a part of the VCX IP Telephony Module: ■ VCX Installation Guide ■ VCX Maintenance Guide ■ VCX Administration Guide ■ VCX Basic Telephone Quick Reference Guide ■ VCX Business Telephone Quick Reference Guide ■ VCX Manager’s Telephone Quick Reference Guide ■ VCX F

  • 3Com V7000, 8 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network. Warning Alerts you to potential personal injury. Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen Commands The word “command” means that you must enter the command ex

  • 3Com V7000, 90 CHAPTER 6: USING THE VCX USER INTERFACE ■ The call cannot be answered because the destination is busy or unreachable (logged out or disconnected from the network). The default call coverage point is voice mail. However, your administrator can specify a different default for all subscribers by creating a Predefined rule, or you can set your own call coverage point by creating a User rule. There are three possible call coverage points: ■ Voice mail (the default) The Call Forwarding Fall Back o

  • 3Com V7000, 2 VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 This chapter describes the buttons, controls, and features on the 3Com® VCX ™ Model 3103 Manager’s Telephone. This chapter includes the following topics: ■ Telephone Buttons and Controls ■ Access Buttons ■ Status Lights for Access Buttons ■ Feature Options

  • 3Com V7000, Feature Codes 49 Volume — Up or Down Feature + 102 to raise the volume or Feature + 103 to lower the volume Adjusts the volume setting for the current mode: ■ If the handset is in the cradle and the speaker is disabled, adjusts the ring volume setting. ■ If the speaker is enabled, adjusts the speaker volume setting. ■ If the handset is not in the cradle and the speaker is disabled, adjusts the handset volume setting. See Controlling the Volume . Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature

  • 3Com V7000, 116 INDEX D dial tone, troubleshooting an NBX Telephone 112 dialing a remote office using a unique extension 30 dialing while on a call 36 directed call pickup 69 directory of users global 52 local 52 display panel contrast 23 soft keys 18 using 52 Do Not Disturb activating 40 dropping calls 32 E electrical shock, avoiding 112 emergency phone number dialing service 81 extensions bridging 91 F feature codes 44 forward universal (call forwarding) set through VCX User interface 88 set with a feature code 64 forwarding a call to a remote location 74 forwarding calls 64, 88 G global user di

  • INDEX Numbers 3105 Attendant Console 99 creating labels 102 figure and features 101 overview 100 A accessing the VCX User Interface 84 all calls (call forwarding) set through VCX User interface 88 All Ports Busy message 112 answering a call 28 B Barge In 71 bracket 3103, telephone support 108 bridging extensions enabling 91 busy line (call forwarding) set t

  • 3Com V7000, Silent Monitor and Barge In 71 customer to ensure proper customer support. Unless the supervisor barges in, neither the agent or the customer are aware that the supervisor is monitoring the call. To invoke Silent Monitor, the supervisor enters a feature code followed by the extension to be monitored (see Monitoring a Call ). The supervisor, in this case, is defined as a user who is allowed to invoke the Silent Monitor feature for that particular extension. Permission to monitor one or more extensions is configured through the VCX Administrator Interface (see the VCX Administration Guide). The supe

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