Birchills Telecom IP 01 Network Introduction Manual

Text of Birchills Telecom IP 01 User Guide:

• The Birchills Telecom IP 01 Enterprise SIP Phone and Network Introduction Manual Join The Better Network Today Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 f: 01922 21 33 44 e: [email protected] w: www.birchills.net

• Birchills Telecom IP 01, Page 2 Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 e: [email protected] w: www.birchills.net CONTENTS The Birchills Telecom IP 01 Enterprise SIP Phone and Network Introduction Manual Page Safety notices 3 Phone Features 4 Phone Specification 4 Introduction 5 Easy set up guide 6 Key details 8 Getting started 10 Settings 11 Accepting a call 11 Making a call 11 Ending a call 11 Transferring a call 11 Call hold and 3 way call

• Birchills Telecom IP 01, Page 3 SAFETY NOTICES Please read the following safety notices before installing or using your handset. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supplies may cause damage to the handset, affect the behaviour or induce noise. Before using the external power supply in the package, please check the mains voltage. Do not damage the power cord. If the power cord or plug is impaired, do no

• Birchills Telecom IP 01, Page 4 PHONE FEATURES  Support SIP 2.0 (RFC3261) and correlative RFCs  Codec: G.711 A/U Law, G.723.1, G.729a/b, G.722, G.722.1, G.726  Echo cancellation: Support G.168, and Hands-free can support 96ms, Hand free Speaker Phone  Support Voice Gain Setting, VAD, CNG  Full duplex hands-free speakerphone  NAT transversal / STUN client  Supports SIP domain, SIP authentication (none, basic, MD5), DNS name of server, Peer to Peer/ IP call  Supports 2 SIP lines. Can connect to SIP1 and SIP2 server at the same time  DTMF - supports SIP info, DTMF Relay, RFC2833  Supports Call forwa

• Page 5 INTRODUCTION Thank you for choosing the Birchills Telecom system. This is the most flexible and powerful system on the market today. The system consists of two main elements - the Phone Handset and the Switchboard in The Cloud – which are connected together by the power of the Internet. Your phone translates your voice into d

• Birchills Telecom IP 01, Page 6 EASY SET UP GUIDE Fig 1: Contents in the Box Fig 2: Plug into Handset Fig 3: Plug Handset into Phone Fig 4: Plug in Power Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 e: [email protected] w: www.birchills.net

• Birchills Telecom IP 01, Page 7 Fig 5: Plug into WAN Socket Fig 6: Plug into Router /Broadband Plug into Router/Broadband: There are three options:- 1. Plug one end of the yellow cable into the WAN socket on the handset and the other into your Router/ Broadband as shown on Fig 6. No connection to a computer is needed. The LAN socket should be empty. 2. Plug one end of the yellow cable into the WAN socket on the handset and the other into a spare network socket on your computer network. No connection to a computer is needed. The LAN so

• Birchills Telecom IP 01, Page 8 KEY DETAILS Menu Phone Book Callers List Navigation Key Hold Mute Re Send Hands Free System Info Enter Exit Message Wait Conference Transfer Delete Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 e: [email protected] w: www.birchills.net

• Birchills Telecom IP 01, Page 9 Key Name Function Description Menu Calls up the menu. Phone Book Access Phone Book Callers Access list of Income/Outgoing/Missed calls records. System Informa- tion Check the phone setting parameters. Enter Confirms settings Exit Return to previous menu, cancel the setting, or reject a call. Navigation Key When you pick up the handset or during calling, you can use this key to turn up or turn down the handset volume; when a call is ringing you can use this key to adjust the ring volume. Transfer Allo

• Birchills Telecom IP 01, Page 10 GETTING STARTED Switch phone on. On first use it connects to the Internet and downloads the required settings from the Birchills Telecom site. The phone reboots and then performs as below It displays a series of stars and then displays WAIT LOGON Once operational, it displays DHCP at the top left of the screen and SIP at the right and the current date and time. DHCP stands for Dynamic Host Configuration Protocol SIP stands for Session Initiation Protocol Both term

• Birchills Telecom IP 01, Page 11 SETTINGS You can alter the settings on your phone by making the changes using the keypad and buttons on the phone. When the phone displays the current date and is not making a call we will refer to this as the idle state. ACCEPTING A CALL You can pick up the handset to accept an incoming call or press the loudspeaker key to answer hands free. If you want to swap from the handset to hands free press the loudspeaker key and replace the handset. If you want to swap from hands free to the handset pick up the handset.

• Page 12 TRANSFERRING A CALL The simplest way to describe call transfers is to consider 3 parties A, B and C Announced Transfer This is where the call is announced to the recipient. If A receives a call and wants to transfer it to B then A places the call on hold by pressing the hold key. A dials the extension or telephone number to transfer the c

• Birchills Telecom IP 01, Page 13 CALL LOG The phone maintains lists of missed, received, and dialled calls; each list can contain up to a hundred entries. If the call list capacity is full then the new call will replace the first call. The list is held in dynamic memory so if the phone is reset or the power is lost then the lists are deleted. To access the list press Phone Book when the phone is in the Idle State press the Callers key. The word DIALED appears. The Navigation keys cycle through the list of available logs. You choose a list by pressing the Enter key and then cycle through the list by using the

• Birchills Telecom IP 01, Page 14 NETWORK SERVICES These are services provided by the network and are accessed by a sequence of * followed by a number. Call recording: Call recording is activated by default. To start recording a call Press *1 at any time. To access your recordings you need to use the Birchills Telecom Control Panel. Follow me: Follow me is activated by default, however when you activate your phone, you need to advise what alternative number you would like this to be set to. All calls ring at both the extension and the alternative number that you give during activation. To alter these settings please use the Birchills Telecom Control Panel. Intercom Services: Th

• Birchills Telecom IP 01, Page 15 Phone Voicemail Access and Company Directory *95 – Listen to your Voicemail Messages Dial *95 from your handset to excess the voicemail manager, the default password is 0000. This will then notify you how many voicemails you have; it will also give you a range of other options from the main menu: 1 for New messages: By pressing 1 you can listen to your new messages once the message is played you can listen to another range of options. By d

• Birchills Telecom IP 01, Page 16 SETTING UP THE SYSTEM Birchills Telecom Connect Control Panel To login to the Birchills Telecom Control Panel you need a computer that is connected to the Internet. Before you start you need:  The web address of the Birchills Telecom Control Panel. By default this website is: http://sip1.cloudnetuk.com.  A valid username  A valid password If you do not know these then talk to your system administrator or call Birchills Telecom. Enter the username where it asks for Login and Password where it asks for Password, below is a screen shot of this box. Once this information is entered correctly

• Birchills Telecom IP 01, Page 17 To the left hand side is the blue navigation panel. The remainder of the page is broken up into two parts, the top entitled Tools which is populated by icons and the bottom part, which is entitled Extensions overview and is populated solely by text. In the navigation bar, the link entitled Home will return you to the home screen regardless of what menu you are in. This screen gives you the ability to; Edit extension details, create both incoming and outgoing call rules, alter preferences for the extension, add custom sounds, view and alter time intervals, create or modify email templates, solution sister queue members

• Birchills Telecom IP 01, Page 18 Tools Menu Above is a screen shot of the Tools section on the home screen. Edit extension: You edit the basic details you want for your extension including the display name etc. If you have a phone terminal extension then you may wish to change the Contact name to James Smith or maybe the physical location of the phone e.g. Main Reception as this is what the outbound caller ID will show. Changes are applied by clicking the Ok button. Incoming c

• Page 19 Extension preferences: Basic Settings: This option allows you to configure default music on hold, caller ID name in external calls, caller ID number in extern al calls, consider no answer after number of seconds, parking timeout – if a call is parked then this is the time t a k e n before it returns. Caller Waiting: Calls

• Page 20 My Charging Plan: Gives information on the charging plan. These settings cannot be altered. Charging Credits: Gives information on charging credits. These settings cannot be altered. Sounds: Add sound, you can either up load a file from your computer or record using the telephone. The system accepts the following extensions for sound files: .mp3, .wav,

• Birchills Telecom IP 01, Page 21 Mailbox: This option stores your voicemail messages that have been recorded, please note that messages will only be stored for the period of time specified in the extension preferences menu. You also have the option to manage the greeting heard by the caller by uploading a .mp3, .wav, .gsm and .raw greeting through the Manage greetings option. You can also listen to the messages through your computer by clicking on the underlined name or number of the person who left th

• Birchills Telecom IP 01, Page 22 DEFINITIONS Dynamic Host Configuration Protocol (DHCP) is a network application protocol used by devices (DHCP clients) to obtain configuration information for operation in an Internet Protocol network. This protocol reduces system workload, allowing devices to be added to the network with little or no manual intervention. Session Initiation Protocol (SIP) is a signaling protocol, widely used for controlling multimedia communication sessions such as voice and video calls over In

• Birchills Telecom IP 01, Page 23 FURTHER INFORMATION For charges and calling plan information please visit our website at www.birchills.net Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 e: [email protected] w: www.birchills.net

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